mega918 Privacy Policy

Section 1

Personal Information We Collect

To enable mega918 to provide a complete, safe and responsible online gambling service, we need to collect several categories of personal information from players who register an account. The information collected is limited to what is necessary and does not exceed the scope of the services offered.

The information collected includes, but is not limited to, the following:

• Full name as per MyKad or a valid identity document
• Identity card number (MyKad) or passport number for age and identity verification purposes
• Active email address for account communication purposes
• Mobile phone number for two-factor verification and notifications
• E-wallet account information (Touch 'n Go eWallet, Boost, ShopeePay) or bank account details for processing deposits and withdrawals
• Date of birth to confirm the player is aged 21 and above
• Current residential address
• Transaction history including deposits, withdrawals and betting activity
• Device information and IP address for security purposes

Section 2

How We Collect Information

mega918 collects personal information through several different channels. Understanding how data is collected allows you to make more informed decisions about your interactions with our platform.

• Account registration forms completed directly by the player
• Identity verification process (KYC — Know Your Customer) required under international licensing
• Financial transactions including deposits via DuitNow, Touch 'n Go eWallet, FPX and cryptocurrencies (USDT, BTC, ETH)
• Betting activity and game records within the platform
• Communications with the customer support team via live chat or email
• Cookies and automatic tracking technologies during browsing on the mega918 website
• Technical information automatically logged by our servers

Section 3

Purpose of Personal Information Use

Personal information collected by mega918 is used exclusively for platform operation purposes, to comply with regulatory requirements, and to improve the player experience. The following are the main purposes for which data is used:

• Identity and eligibility verification to use mega918 services (aged 21 and above)
• Processing deposits and withdrawals with a minimum deposit of RM30 and minimum withdrawal of RM50
• Prevention of fraud, money laundering and other unlawful activity
• Delivery of welcome bonuses, VIP cashback and promotions linked to your account
• Provision of 24/7 customer support in Malay and English
• Sending account-related communications such as transaction confirmations and security notices
• Compliance with international licensing requirements binding on mega918
• Improvement and development of platform services based on usage patterns
• Enforcement of mega918 Terms and Conditions and Privacy Policy

Section 4

Sharing Information With Third Parties

mega918 understands the importance of data confidentiality. We only share personal information in limited situations and for legitimate service operation purposes. Third parties that may receive your data are as follows:

• Payment service providers used to process deposits and withdrawals (for example, FPX, Touch 'n Go and crypto gateway providers)
• Gaming technology companies that operate games on the mega918 platform
• International licensing bodies that verify our operations
• Government authorities or law enforcement agencies when required by law or court order
• Technical service providers such as cloud infrastructure and cybersecurity vendors operating under binding confidentiality agreements

All third parties we work with are required to comply with data protection standards equivalent to our own. We do not sell or rent your personal data to advertisers or data brokers.

Section 5

Data Security Measures

The security of mega918 players' personal data is a responsibility we take seriously. Our platform uses several layers of technical and procedural protection to prevent unauthorised access, modification, disclosure or destruction of data.

• 256-bit SSL/TLS encryption for all data transmission between browser and server
• Intrusion detection system active 24 hours a day
• Segregation of sensitive databases with role-based access controls
• Two-factor authentication (2FA) for account access and transactions
• Regular security audits by independent third parties
• Data protection training for all relevant staff
• A comprehensive security incident response plan

Section 6

Cookies and Tracking Technologies

The mega918 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies required to maintain your login status during a visit
• Preference cookies that remember your language and display settings
• Analytical cookies that help us understand usage patterns for platform improvement
• Security cookies that help detect suspicious activity and protect your account

You can manage or disable cookies through your browser settings, though this may affect certain functions on our website. Some cookies are essential for the basic operation of the mega918 platform.

Section 7

Your Rights Over Personal Data

As a mega918 player, you hold certain rights regarding the personal information we hold about you. These rights can be exercised by contacting our customer support team. 📋

• The right to access a copy of the personal information we hold about you
• The right to correct information that is inaccurate, outdated or incomplete
• The right to request deletion of your personal data (subject to legal and operational requirements)
• The right to withdraw consent for the use of your data for marketing purposes at any time
• The right to object to the processing of your data in certain circumstances
• The right to request restriction of the processing of your data while a dispute is being resolved
• The right to receive your data in a portable format (data portability)

Requests relating to privacy rights will be processed within a reasonable timeframe. We may require identity verification before processing any request to ensure the security of your account.

Section 8

Data Storage and Deletion

mega918 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. The retention period is also determined by legal requirements, regulations and legitimate business needs.

• Financial and transaction records are retained for the period specified by international licensing bodies
• Login data and security activity are retained for a sufficient period for the purpose of investigating potential fraud
• Communications with customer support are retained for reference and service improvement purposes
• When an account is permanently closed, personal data that is no longer required will be deleted or anonymised in accordance with our internal procedures

Data retained for legal compliance purposes cannot be deleted immediately even upon a player's request, but access to that data is strictly restricted.

Section 9

Age Limit and Child Protection

mega918 services are intended exclusively for individuals aged 21 and above. We have a strict policy against the use of the platform by individuals below the minimum age requirement.

• All players are required to verify their age during the registration process by providing their MyKad information or a valid identity document
• mega918 does not knowingly collect personal information from individuals under the age of 21
• If we find that an account has been registered by an individual below the minimum age, the account will be suspended immediately and all funds will be returned in accordance with established procedures
• Parents or guardians who suspect that a minor has registered an account should contact us immediately through customer support

Section 10

Changes to This Privacy Policy

mega918 reserves the right to change, amend, or update this Privacy Policy at any time. Such changes take effect immediately upon publication on our website unless stated otherwise.

• Material changes will be communicated to active players via email or a prominent notice on the website
• Continued use of the mega918 platform after changes are published will be considered as acceptance of the latest version of the Privacy Policy
• The date of the most recent update will always be displayed at the top of this document for your reference
• You are encouraged to review this Privacy Policy periodically to stay informed of any changes

If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data in accordance with the procedures set out in Sections 7 and 8 above.

Section 11

Contacting Us About Privacy

If you have any questions, concerns, or complaints regarding how mega918 handles your personal data, or wish to exercise your privacy rights, you may contact our team through the following channels:

• Live chat on the mega918 website — available 24 hours a day, 7 days a week in Malay and English
• Email: [email protected] with the subject "Privacy Enquiry" for faster processing

Our support team will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For data deletion or access requests, please provide your account number and identity verification details to help expedite the process.